Director, Media Services

About New Engen:
New Engen is a digital marketing agency driving impact for brands across every phase of the customer journey–maximizing it, measuring it, and repeating it. Through a genuine passion for building brands, a relentless desire to challenge the status quo, and deep digital expertise across hundreds of brands and verticals, we put our clients on the cutting edge of what’s possible in digital marketing.

Join our community of marketing enthusiasts — collaborating with experts across media and marketing services, creative, analytics, and more. At New Engen, the cutting edge isn't a lofty goal; it's our everyday playground.

What sets us apart? Our people – humble innovators rewriting the rules of digital marketing. Together, we're building an agency culture that values collaboration, learning, and creativity. Become part of a team that drives genuine impact in the evolving landscape.

Description:
We are seeking a Media Services Director who acts as the engagement lead across complex, cross-functional client engagements and is tasked with delivering a unified client experience across media, creative, analytics and strategy teams. In addition to setting the strategic vision, you leverage your in-depth experience managing full-funnel paid media programs to provide tactical guidance and mentorship to a team of high-performers, ensuring the delivery of high-quality work that consistently exceeds client expectations. This role requires a balance of thought leadership, technical expertise, business acumen, and leadership skills to drive client success and foster innovation. 
 

Responsibilities:

• Accountable for driving client success across an enterprise book of business
• Manages key executive-level client relationships, providing appropriate visibility internally (up/down/across) to action on opportunities and risks
• Sets the strategic vision and direction for full-funnel marketing programs, holds service team leaders accountable for delivering against set goals, budgets and deliverables
• Deep foundation of technical expertise; ability to provide experienced oversight over tactical execution, as needed
• Anticipate and resolve client issues with little to no oversight, keeping Executive Leadership Team (ELT) informed throughout; practicing solid judgement on when to consult ELT versus inform
• Is a leader within New Engen, helps drive innovation and thought leadership throughout the company
• Assists with development of Associate Directors and Senior Managers, with oversight over IC-level development within team
• Accountable for maintaining P&L within book of business – spend/revenue forecasting, margin management, resource allocation
• Possesses a deep knowledge of contracts and SOWs, accountable for driving upsell opportunities and managing renewal process
• Prioritizes the health of the business and works effectively in a team-first environment

Qualifications:

• 10+ years of related media and client services experience; channel/platform expertise required (combination of paid search, paid social, programmatic)
• Experience leading diverse books of business, enterprise client experience strongly preferred
• Experience managing $100M+ marketing budgets, P&L responsibilities, and resource allocation 
• Demonstrated ability leading and motivating cross-functional, cross-channel teams of 30+; 5+ years of formal people management experience required
• Strong client relationship skills: ability to understand and anticipate client needs, recognize situations that require direct resolution versus further escalation, and the ability to drive growth within existing engagements
• Communicate complex ideas effectively and persuasively in both written and oral formats
• Candidates must be located in the New York City metropolitan area; must be willing to attend in person monthly meetings onsite

Benefits: 

• Medical, Dental, Vision, Short/Long-Term Disability, Life/AD&D
• 401k - Employer match
• HSA - Employer contributes 
• Flexible Vacation & PTO plan
• Paid Maternity / Paternity 
• Paid Holidays
• Remote/Flex day schedule
• Laid back office environment

Salary Range: $150,000 - $175,000 
The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

New Engen is headquartered in Seattle. For this role, we are only considering candidates who are located in the New York City metro area.



Whats Important To Us:

BE THE GOOD
We act with integrity, humility, and altruism inside and outside our company. We promote diversity, equity, inclusion, and belonging in every aspect of our business. We cultivate a safe workplace where everyone feels respected, engaged, and able to reach their full potential. Bottom line: We give a shit.

EXPERTISE
We take pride in our work, holding ourselves to a high standard of execution excellence. We continually work to expand our skills and master our craft. Our approach sets a precedent and reverberates throughout our always-changing industry, inspiring adaptation among brands, platforms, and agencies.

GROWTH MINDSET
We bias towards action, starting with "what is possible?" instead of being stuck in scarcity. We embrace challenges and welcome feedback as opportunities to improve what we do and how we do it. We find joy in the process and are fueled by our curiosity to master complex problems. We aren't afraid to take calculated risks or operate in ambiguity, recognizing that imperfection is a part of progress.

EMPATHETIC DIRECTNESS
We provide feedback with courage, openness, and empathy- internally and externally, across departments, and at all levels. We do the right thing, even when it's hard. We aim to understand (not judge) and teach (not take over). Our feedback is empirical and focuses on behaviors and outcomes.

ALL IN
New Engen is our company. We believe in what we are building together and put the team first in order to accomplish our shared goals. We reject apathy and cynicism and do everything we can to help each other win. Being All In is not about the hours we log, nor does it mean that we agree on every decision. Rather, it is a mentality of common purpose that guides how we engage, reach consensus and show up for our clients and teammates.